Platform Operations for SaaS
Production operations, CI/CD, observability and the cost discipline that protects margin.
Designed against
- SOC 2
- ISO 27001
- GDPR
- Well-Architected reviews
We build and document to these frameworks. We are not an audit firm and do not issue attestations.
- 01
Your engineers are doing operations instead of product
In a growing team the best engineer becomes the accidental platform owner. It is the most expensive way to run infrastructure, and it stops them building what customers pay for.
- 02
Gross margin quietly erodes as you scale
Cloud spend per customer rises faster than revenue per customer unless somebody owns it. By the time it reaches a board pack it is structural, not a quick fix.
- 03
Enterprise buyers audit your infrastructure
Somewhere around the first serious contract, a customer's security team sends a questionnaire and asks for evidence. Infrastructure that was never designed to be explained becomes a sales blocker.
Controls, not features
Each of these produces its own evidence as a by-product of running normally, so the proof exists before anyone asks for it.
- Infrastructure as code with peer review, so environments are reproducible
- CI/CD with automated rollback and deployment health checks
- Observability that covers customer-facing symptoms, not only server metrics
- On-call rotation with runbooks and blameless post-incident reports
- Per-tenant or per-service cost attribution, reported monthly
- Security controls documented in a form that answers customer questionnaires
Cloud & Hosting
Move to the cloud without the surprise bill, and stay there with an engineer watching it around the clock.
AI Integration & Automation
ChatGPT, Claude, Gemini, Copilot and n8n, implemented properly inside the systems, permissions and data rules you already have.
Managed Services
A full IT department on a flat monthly fee, with a named engineer who knows your setup.
- 01Week 0
Assess
- 02Weeks 1 to 2
Blueprint
- 03Weeks 2 to 8
Build & Migrate
- 04Ongoing
Operate
About SaaS & Technology
Ask Something ElseBecause your engineers' time is worth more on the product than on patching, on-call rotas and cost reviews. We take the platform work and the 24/7 rotation; they keep architectural ownership and ship features. If your team wants to own operations and has the headcount, we will say so.
The normal outcome of nobody owning it, and usually recoverable. First pass: right-sizing, orphaned resource cleanup, storage lifecycle rules and commitment discounts. Second pass is architectural: the queries, data transfer patterns and retention decisions that generate the spend. We report the number monthly.
We help you answer it truthfully and close the gaps it exposes. Most ask about access control, encryption, logging, backup testing, vulnerability management and incident response. We implement and document all of these as normal operations, so the answers exist before the question arrives.